PMM lead for Fin Operator, an agent for your customer operations. Developed product positioning, web copy, demos, launch visuals, and wrote the keynote with our SVP of Product.

Worked with CPO and SVP of Design on positioning, copy, and visuals for Intercom.com, the new homepage for our renamed Helpdesk product.

Partnered with our AI Group on announcements for Apex 1.0 and Apex Flash, shaping the web copy, sales narrative, and internal enablement for how teams talk about the models.

Led feature selection, demos, and supported distribution across multiple episodes of Fin Product Updates, a video series created to show customers and prospects everything we're shipping.

Developed the launch narrative and strategy for the Fin API Platform, which gives developers access to the custom models that power Fin.

PMM lead for Fin Voice from alpha through GA. Developed positioning, demos, web copy, pitch decks, talk tracks, and enablement for launch and early sales.

Led the Tier 1 launch of Insights, a suite of analytics tools that give teams complete observability across every customer conversation. Wrote the keynote with our CPO.

Led the launch of Fin's new Customer Agent page, writing the web copy for a major announcement about how Fin handles roles across service, sales, and ecommerce.